Precise Petcare Support
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Knowledge base
General
Announcements
5
Welcome!
Keeping down costs during COVID-19
Mid-2017 Billing Overhaul (opt-in if you haven't already)
Switching to In-system Plan Billing (signups before 2017)
Referral Program
Known Issues and Workarounds
0
Getting Started
System Basics
6
Logging In and Updating Your Account
Precise Petcare App (iOS and Android)
Importing Client/Pet Spreadsheets
The Dashboard
System Interface
See all 6 articles
Setup Series
5
===== READ FIRST =====
Getting Started #1: Configuring Options
Getting Started #2: Times Blocks & Services
Getting Started #3: Adding Client & Pet Profiles
Additional Customizable Options
Frequently Asked Questions
Setup FAQ
4
How do I setup credit card / eCheck processing?
How can I add my forms to the system?
Why do client and staff accounts require a unique email address?
How do I create a Google Review Link?
Billing FAQ
0
General FAQ
6
Why can't I login?
How can I access my data if there is an outage?
How can I export my data?
How can I restore deleted data?
What does "BAD EMAIL" mean?
See all 6 articles
Scheduling FAQ
4
How can I view my schedule outside the system? (iCal Feeds)
How do I delete an entire ongoing series? (visits are reappearing)
How can I increase the prices for my services?
Why can I not see Canceled visits on the Master Schedule?
Client FAQ
5
How can I automatically charge an invoice?
How can I merge duplicate Clients Profiles?
How can I turn off the automatic client confirmation emails?
Is there a way to change the primary pet for a Client Profile?
What is a "Client Login Misconfiguration" and how do I fix it?
Staff FAQ
3
How do I make sure my GPS location can be shared?
Where can I find how much to pay my sitters?
How can I setup my sitters as employees?
Pet Sitter Manual
Scheduling
6
Sitters: Accepting & Confirming Assignments
Sitters: GPS Tracking & Completing Assignments
Sitters: Pet Care Journals
Sitters: Route Directions & Map
Sitters: Past Visit Notes and Journals
See all 6 articles
Petcare
2
Sitters: Client & Pet Profiles
Sitters: Keys and Key Requests
Resources
3
Sitters: Staff Contacts
Sitters: Veterinarian Information
Sitters: Dog Parks
General
2
Sitters: System Interface
Sitters: Dashboard
Owner and Manager Manual
Client Management
11
Invites and Client Registration
Client Service Requests
Client Visit Cancellations
Client Visit Confirmation Emails
Client Groups
See all 11 articles
Staff Management
7
Staff Accounts, Pay Rates and Permissions
Availability / Time Off
Late Arrival Alerts
Payroll
GPS Tracking
See all 7 articles
Scheduling
13
Adding Visits
Assigning visits to sitters
Ongoing Visits
Canceling Visits
Trip/Travel Information
See all 13 articles
Billing
11
Billing Options
Payment Processing Options
Creating Invoices Manually
Auto Invoicing
Making Changes and Merging Invoices
See all 11 articles
Reports
4
Financial Reports
Sitter Reliability Report
Client Reports
Pet Reports
General
10
Policies (for Client Agreement)
Key Management
Tags
Visit Ratings
Activity Log and History
See all 10 articles
The Dashboard
0
Communication
6
Pet Care Journals
In-system Messaging
Email Log
How the system sends emails
SMS (text messaging)
See all 6 articles
Help Desk Software
by Freshdesk