Late arrival alerts let you know, in real time, when a sitter has not started a visit on time—so you can act before a client is affected.


Turning the feature on

  • Go to Business Settings › Pet Sitters & Journals › Late Arrival Alerts.

  • Arrival Alert Settings: enter the minute-offset that should trigger an alert.

    • Positive number → send X minutes after the visit should have started.

    • Negative number → send X minutes before the Time Block ends (handy for wide blocks).

  • Alert Services & Times: enable or disable the alert for specific Base Service / Time Block combinations.


When is a visit “late”?

A visit is considered late once the alert threshold passes and it is still not marked In Progress or Completed. The portal checks continuously.


How you and sitters are notified

  • Portal notifications – appear instantly in the Notifications box (bell icon) for administrators, managers, and the late sitter.

  • Email / push – processed in batches every ten minutes. Both the portal email address and the sitter receive one message per late visit.

    • Control these messages under Communication Settings › Office (“Sitter is late to a visit”) and Communication Settings › Sitters (“You are late to a visit”).


Late arrival alerts work alongside Expected Length / Overbooking notices, giving you a complete picture of schedule risks as they happen.