Late arrival alerts let you know, in real time, when a sitter has not started a visit on time—so you can act before a client is affected.
Turning the feature on
Go to Business Settings › Pet Sitters & Journals › Late Arrival Alerts.
Arrival Alert Settings: enter the minute-offset that should trigger an alert.
Positive number → send X minutes after the visit should have started.
Negative number → send X minutes before the Time Block ends (handy for wide blocks).
Alert Services & Times: enable or disable the alert for specific Base Service / Time Block combinations.
When is a visit “late”?
A visit is considered late once the alert threshold passes and it is still not marked In Progress or Completed. The portal checks continuously.
How you and sitters are notified
Portal notifications – appear instantly in the Notifications box (bell icon) for administrators, managers, and the late sitter.
Email / push – processed in batches every ten minutes. Both the portal email address and the sitter receive one message per late visit.
Control these messages under Communication Settings › Office (“Sitter is late to a visit”) and Communication Settings › Sitters (“You are late to a visit”).
Late arrival alerts work alongside Expected Length / Overbooking notices, giving you a complete picture of schedule risks as they happen.