Every physical key needs its own record on Profiles › Keys. Create the record, assign a Key Code, and the portal tracks where that key is at all times.
Key Codes must be unique—the portal will warn you if you try to reuse one.
Drop-off / return scheduling – Use Schedule › Key Transfers to schedule when a key should be picked up from or returned to the office.
Suppress key transfer notifications – Toggle Key Transfer Notices at Business Settings › Pet Sitters & Journals.
Clients without keys – Edit the Client Profile and set Uses Keys to No so the portal does not alert you that the client has no key on file.
Needs Key indicator on My Schedule
For an upcoming assignment that requires a physical key, My Schedule displays a red key icon when the assigned sitter does not currently have the client's key. Clicking the icon opens the client's key records.
The indicator follows the portal's key-notice window and only appears once the assignment is Accepted or Confirmed, or Assigned when sitter acceptance is not required. If a key request already exists, the icon appears muted instead of red.
To prevent an unnecessary Needs Key indicator for a client who does not use physical keys, edit the Client Profile and set Uses Keys to No.
Allow Sitters to Handle Their Own Keys
You can let sitters record pickups and returns themselves and skip the Key Transfers page:
Open Business Settings › Pet Sitters & Journals.
Enable Pet Sitters can Pickup and Return keys themselves.
What changes when that switch is on?
Schedule › Key Transfers disappears—activity is logged directly on Profiles › Keys.
Sitters see Pickup and Return buttons for keys belonging to their clients. Each click updates the key's location for managers.
Need a sitter-side walkthrough? Share Sitters: Keys & Home Access from the Pet Sitter Manual.