Important Note About Branded Apps

If your company uses a branded version of the Precise Petcare app, be sure to search for and reference your company’s app name instead of "Precise Petcare" in your device settings.

Quick-Start Checklist

  1. Turn Location Services on in the device settings.

  2. Grant the mobile app “Always” (iOS) / “Allow all the time” (Android) access.

  3. Remove battery restrictions for the app (Android) or disable Low-Power Mode (iOS) while you work.

  4. If you use a browser instead of the app, give the site permission to read location.

Using the mobile app (recommended)


iPhone / iPad

  1. Settings › Privacy & Security › Location Services → ON.

  2. Scroll to Precise Petcare → Location → choose Always.

  3. Switch Precise Location ON.

  4. Verify Background App Refresh is enabled (it is disabled when Low-Power Mode is active).


Android phones & tablets

  1. Settings › Apps › Precise Petcare › Permissions › Location → Allow all the time.

  2. Settings › Apps › Precise Petcare › Battery → Unrestricted (or No limits / Not optimized, wording varies).

  3. Can’t find these options? Uninstall → re-install the app and grant location access when prompted.

Using a mobile or desktop browser


Chrome on Android

  1. Chrome › Menu (⋮) › Settings › Site settings › All sites.

  2. Search for your login URL (e.g., yourcompany.petssl.com).

  3. Tap the entry → Location → Allow.


Safari on iOS

  1. Settings app › Privacy & Security › Location Services.

  2. Set Safari Websites to While Using.


For other browsers: visit whatismybrowser.com to identify your exact browser, then contact support for steps.

Troubleshooting

  • Location switch off – Confirm the global Location Services toggle is on (iOS) or “Use location” is enabled (Android).

  • Battery savers – Disable Low-Power Mode (iOS) or Battery Saver / Adaptive Battery (Android) while on visits.

  • Outdated app – Update the app in the App Store / Google Play.

  • Stale permissions – Force-close the app, then reopen; if prompted, choose “Allow all the time.”

  • Device restart – A simple reboot often restores GPS connectivity.

Still stuck? Email support@precisepetcare.com with your phone model, OS version, and any error messages you see.