Experiencing login difficulties? Follow these steps to identify and resolve common issues. Pay attention to any error messages you receive, as they can guide you to the appropriate solution below.

1. Verify You're Using the Correct Login Page

  • Company-Specific URL: Use your company’s Precise Petcare login page (yourcompany.petssl.com/login).

  • Main URL: If you're uncertain about your company's URL, you can use the general login page at www.precisepetcare.com/login.

  • Branded Version: If your company utilizes a branded version of Precise Petcare, ensure you log in through your company's specific URL.


Note: The mobile app automatically directs you to the correct login page.

2. Confirm Your Email and Password

  • Email: Ensure it's entered correctly, without typos or extra spaces.

  • Password: Passwords are case-sensitive; verify that Caps Lock is off.

  • Reset Passwords: If you've recently reset your password, copy and paste it instead of typing it manually to avoid errors.

3. Reset Your Password

If you've forgotten your password:

  1. Click "Forgot Password" on the login page.

  2. Enter your account email address.

  3. Check your email for the new password and use it to log in.


Note: If you don’t receive the email, check your spam/junk folder or ensure you're using the correct email address.

4. Check Your Internet Connection

  • Ensure you have a stable internet connection.

  • Switch between Wi-Fi and mobile data to test connectivity.

  • Restart your router or modem if needed.

5. Try a Different Device or Browser

  • If you're experiencing issues on a computer, try logging in from a mobile device, or vice versa.

  • Switch to another browser (Chrome, Safari, Firefox, Edge).

  • Ensure your browser is fully updated.

6. App-Specific Login Issues

If using the Precise Petcare mobile app:

  • Update the App: Ensure you have the latest version installed.

  • Force-Close and Reopen: This can resolve minor glitches.

  • Reinstall the App: As a last resort, uninstall and reinstall the app.

7. Single Login Session Policy

Precise Petcare allows only one active session per user account. If you log in on a new device or browser, it will log out any previous sessions. If you receive a message stating, "A different device or browser has logged in to this account," it indicates that your account was accessed from another device or browser.

Recommendations:

  • Avoid sharing your login credentials with others.

  • Always log out from one device before logging in on another.

  • If you suspect unauthorized access, change your password immediately and contact support.

8. Contact Support

If issues persist, create a new support ticket or email support@precisepetcare.com.