Precise Petcare Support

After filling out their info and adding pets (see Invites and Client Registration) the client will be able to request visits using their Schedule page. To...

Clients can ask to cancel any upcoming visit from their Schedule. By default, same-day visits are not eligible—unless you enable Allow Clients to Request...

Profile Change History lets you see exactly what was edited—old value versus new value—on any Client or Pet Profile during the past 90 days. How it loo...

Client Segments is a powerful tool that allows you to automatically group clients based on many different specifications. From there you can view and Messa...

A great way to get familiar with how your clients use the portal is to login as one, which you can do without logging out of your current account! This is ...

It is not recommended that you delete clients as you will permanently lose their client profile and all associated information (visits, invoices, pets, etc....

If existing clients register without an invitation code or a client with an existing login re-registers with an alternate email address this will result in ...

You can set the primary pet by going to Profiles > Pets and then use the View > Reorder button in the top bar. Find the client that you want to adjust...

You have a client manual which is automatically generated and completely personalized to your portal. Not only is it branded with your design settings, but...

Clients sometimes need to adjust a visit that has already moved past the “Requested” status—for example, swapping a time block, adding an addon, or adjustin...