This page links to every configuration area in the system. New trials start in Practice Mode, so you can explore safely; anything you set here applies to both Practice and Live data.


Need a step-by-step launch checklist instead? See the Quick Start Guide.


Business Settings

  • Clients – Profile fields, dashboard messages, tags, self-registration rules, profile-review reminders.

  • Time & Scheduling – Visit-timing rules, first/last-visit markers, sitter confirming, schedule look-ahead, day blocking.

  • Pet Sitters & Journals – Sitter permissions, availability, overbooking and late-arrival alerts, key handling, journal requirements.

  • Branding – Logo, colors, company contact info, social-media and review links.

  • Additional – Terminology, global toggles (tips, ongoing-visits page), advanced checklists, misc settings.


Service Settings

  • Time Blocks – Define the “when?” windows clients can request (Morning, Midday, etc.).

  • Service Groups – Group Base Services for client forms and reporting.

  • Base Services – Create service types, default prices, sitter pay, time-block assignment.

  • Surcharges – Automatic fees (holiday, after-hours, territory, last-minute).

  • Addons – Optional extras clients can tack onto a visit (meds, extended playtime).

  • Discounts – Volume, frequency, and combo service discounts.

  • Service Packages – Pre-paid bundles of visits with redemption rules.


Billing Settings


Communication

  • Communication Settings – Portal email address, SMS number, in-system messaging, notification rules for office, sitters, and clients.