Save a well-crafted paragraph once and drop it into any compose-able communication in seconds. Perfect for standard wording you send again and again.


When to use them

  • Schedule confirmations – your go-to “We’ve penciled you in for…” message with arrival window, payment terms, and how to reach the office.

  • Rate change notices – a clear, friendly explanation of annual price adjustments that every client receives.

  • Holiday & weather alerts – pre-written closures, high-volume reminders, or snow-day procedures.

  • Policy inserts – leash/harness requirements, vaccination reminders, key-handling instructions, referral-program details.

  • Post-service follow-ups – thank-you-for-the-tip notes, review requests, or “How did Fluffy enjoy her walk?” check-ins.


Because canned text is shared and generic, leave out client-specific details—add those manually after you insert.


Adding or inserting a response

  1. In any rich-text editor (Messages, notes, invoice emails, etc.) click Canned Responses.

  2. In the menu:

    • Click an existing snippet name to insert it into the editor (this will replace all text already in the editor).

    • Click Save as New to save the text in the editor as a fresh response.


Managing your library


Go to Communication › Messages › Canned Responses to rename, edit, or delete snippets. Canned Responses are sorted alphabetically by Name. Tip: keep titles short—“Holiday Closure,” “Cancellation Terms,” “Welcome Note”—so the list is easy to scan.


All Administrators and Managers share the same library; no special permission is required.


Related tools

Need to reach a large group? Use Messages and drop in a response. For audience filters, see Client Segments and Staff Segments.