Save a well-crafted paragraph once and drop it into any compose-able communication in seconds. Perfect for standard wording you send again and again.
When to use them
Schedule confirmations – your go-to “We’ve penciled you in for…” message with arrival window, payment terms, and how to reach the office.
Rate change notices – a clear, friendly explanation of annual price adjustments that every client receives.
Holiday & weather alerts – pre-written closures, high-volume reminders, or snow-day procedures.
Policy inserts – leash/harness requirements, vaccination reminders, key-handling instructions, referral-program details.
Post-service follow-ups – thank-you-for-the-tip notes, review requests, or “How did Fluffy enjoy her walk?” check-ins.
Because canned text is shared and generic, leave out client-specific details—add those manually after you insert.
Adding or inserting a response
In any rich-text editor (Messages, notes, invoice emails, etc.) click Canned Responses.
In the menu:
Click an existing snippet name to insert it into the editor (this will replace all text already in the editor).
Click Save as New to save the text in the editor as a fresh response.
Managing your library
Go to Communication › Messages › Canned Responses to rename, edit, or delete snippets. Canned Responses are sorted alphabetically by Name. Tip: keep titles short—“Holiday Closure,” “Cancellation Terms,” “Welcome Note”—so the list is easy to scan.
All Administrators and Managers share the same library; no special permission is required.
Related tools
Need to reach a large group? Use Messages and drop in a response. For audience filters, see Client Segments and Staff Segments.