Important Note About Branded Apps

If your company uses a branded version of the Precise Petcare app, be sure to search for and reference your company’s app name instead of "Precise Petcare" in your device settings.

1. GPS Location Tracking Issues

Accurate GPS tracking is essential for verifying visit locations and mileage. Follow these steps to ensure proper GPS functionality:

iOS

  • Open Settings > Privacy > Location Services.

  • Ensure Location Services is toggled On.

  • Scroll down to Precise Petcare and select Always.

  • Enable Precise Location.

Android

  • Open Settings > Apps > Precise Petcare > Location.

  • Select Allow All the Time.

  • Open Settings > Apps > Precise Petcare > Battery > Set to Unrestricted.

2. Push Notification Issues

If you're not receiving push notifications, check the following settings:

Device Notification Settings

iOS

  • Open Settings > Precise Petcare > Notifications.

  • Ensure Allow Notifications is toggled On.

Android

  • Open Settings > Apps > Precise Petcare > Notifications.

  • Ensure notifications are On.

App Notification Settings

  • Open the Precise Petcare app.

  • Navigate to Administrative > My Account.

  • Ensure Receive Push Notifications is On.

If notifications still do not work, logout and then log back in. Reinstalling the app should be a last resort, but it is a highly effective fix.

3. App Crashes or Performance Issues

If the app crashes or runs slowly, try the following steps:

  1. Ensure You Have the Latest Version

  2. Logout and Log Back In

    • Open the Precise Petcare app.

    • Open Navigation on the left, tap the Settings Cog, then select Logout.

    • Re-enter your credentials and log back in.

  3. Clear Data (Android Only, If Necessary)

    • Go to Settings > Apps > Precise Petcare > Storage.

    • Tap Clear Data (this will require logging back in).

  4. Restart Your Device

    • A simple restart can resolve temporary issues.

  5. Delete and Reinstall the App (Last Resort)

    • Uninstall the app, restart your device, then reinstall it from the App Store or Google Play.

    • This is often the most reliable way to resolve persistent issues.

4. Login Problems

If you're unable to log in, visit Troubleshooting Login Issues for a full guide.

5. Data Syncing Issues

If data is not syncing correctly, follow these steps:

  1. Reopen the App

    • The app automatically syncs when reopened.

  2. Ensure Background Sync is Enabled (iOS Only)

    • Open Settings > General > Background App Refresh.

    • Ensure Precise Petcare is enabled.

  3. Check Internet Connection

    • A stable Wi-Fi or cellular data connection is required for syncing.

By following these troubleshooting steps, most app-related issues can be resolved efficiently. If all else fails, reinstalling the app is a reliable solution.