Below are the most-asked questions about keeping your data safe and accessible—even if the portal is offline—and about fixing a common client-login error.

How can I reach my schedule or client info if the portal is down?

  1. iCal Feeds (recommended)

    Create feeds for any calendar view—My Schedule, Availability, Key Transfers, etc.—and subscribe in Google Calendar, Apple Calendar, Outlook, or any iCal-compatible app. Your calendar stays current every time it refreshes even if the portal is unreachable. 
    → See Viewing Your Schedule Outside the Portal (iCal Feeds)

  2. Native mobile app “offline” mode

    Sitters who are already logged in can keep working in the Precise Petcare mobile app (iOS / Android). Actions and journals sync automatically once the connection returns.

    → Get the app: Precise Petcare Mobile App

  3. Daily My Schedule emails

    At the processing time you set, each sitter receives a list of that day’s visits requiring action (Accept, Confirm, Complete). On by default—toggle under Communication › Communication Settings.

  4. Daily Master Schedule email

    Sends an at-a-glance list of all uncompleted visits for the upcoming day to the portal email address. Off by default. Enable in Communication › Communication Settings.

  5. Regular spreadsheet exports

    You can export Clients (with alarm codes), Pets, Keys, Schedule data, and Reports to CSV / Excel and keep a local copy.

    → See Exporting Data

Will I lose data during an outage?

Very unlikely. The portal is backed up every night (U.S. Eastern Time) and 30 rolling days of backups are retained.

I deleted something by mistake—can it be brought back?

Yes, as long as the deletion occurred within the past 30 days. The restore process can take some time to complete.

  • Email support@precisepetcare.com with

    • what was deleted (page and record type)

    • the date to restore from

Note: If data was created and deleted on the same day, there may be no backup of it—nightly backups run once every 24 hours.


Clients, pets and staff accounts are never permanently deleted—they are moved elsewhere in the database when deleted—so they can be restored faster and are not unrecoverable after 30 days like other data.

“Client Login Misconfiguration” — what does that mean?

When a Client Profile that still has an active login is deleted, the login becomes “orphaned.” The client can sign in but sees no data.


Fix

  • Go to Administration › Client Logins, edit the orphaned login, and link it to the correct Profile.

  • If the profile was a duplicate, merge profiles instead of deleting in the future.

    → See Merging duplicate Clients Profiles


The portal automatically emails you whenever a misconfiguration occurs, with a reminder of these steps.

Why do client and staff accounts require a unique email address?Client Logins and User accounts share the same pool when it comes to needing a unique email address. These are the ways that you can get around this:

  • If the person has 2 emails addresses use 1 for each account
  • If they no longer need to login as a client you can delete the Client Login (DON'T DELETE the Client Profile)
  • You can provide them with a staff email address at your company domain
  • For Gmail addresses you can use @googlemail.com instead of @gmail.com (they will get emails either way)
  • There may be other ways around this depending on the email provider so if none of the options above will work let us know the specific email address