Experiencing login difficulties? Follow these steps to identify and resolve common issues. Pay attention to any error messages you receive, as they can guide you to the appropriate solution below.

1. Verify You're Using the Correct Login Page

  • Company-Specific URL: Use your company’s Precise Petcare login page (yourcompany.petssl.com/login).

  • Main URL: If you're uncertain about your company's URL, you can use the general login page at www.precisepetcare.com/login.

  • Branded Version: If your company utilizes a branded version of Precise Petcare, ensure you log in through your company's specific URL.


Note: The mobile app automatically directs you to the correct login page.

2. Confirm Your Email and Password

  • Email: Ensure it's entered correctly, without typos or extra spaces.

  • Password: Passwords are case-sensitive; verify that Caps Lock is off.

  • Password visibility: On the web login page, use the password visibility control to temporarily display what you entered and check for typing mistakes.

3. Reset Your Password

If you have forgotten your password:

  1. Select Forgot Password on the login page.
  2. Enter the email address associated with your account.
  3. Open the password reset email and follow the secure link.
  4. Choose and confirm your new password.

Password reset links are single-use and expire after 30 minutes. Requesting another reset also invalidates earlier links, so use the newest email. If a link has expired or was already used, return to the login page and request another one.

If the email does not arrive, check your spam or junk folder and confirm that you entered the correct account email address.

4. Check Your Internet Connection

  • Ensure you have a stable internet connection.

  • Switch between Wi-Fi and mobile data to test connectivity.

  • Restart your router or modem if needed.

5. Try a Different Device or Browser

  • If you're experiencing issues on a computer, try logging in from a mobile device, or vice versa.

  • Switch to another browser (Chrome, Safari, Firefox, Edge).

  • Ensure your browser is fully updated.

6. App-Specific Login Issues

If using the Precise Petcare mobile app:

  • Update the App: Ensure you have the latest version installed.

  • Force-Close and Reopen: This can resolve minor glitches.

  • Reinstall the App: As a last resort, uninstall and reinstall the app.

7. Browser Login Sessions

Signing in through another browser can end an earlier browser session. If you receive a message stating, "A different device or browser has logged in to this account," it indicates that your account was accessed from another device or browser.

Recommendations:

  • Avoid sharing your login credentials with others.

  • If you switch browsers, sign in again if prompted.

  • If you suspect unauthorized access, change your password immediately and contact support.

8. Contact Support

If issues persist, create a new support ticket or email support@precisepetcare.com.