General FAQ

How can I access my data if there is an outage?
We do all that we can to prevent system outages, but we cannot guarantee that they will not occur. Typically these are brief, but in instances that they las...
Fri, Jan 24, 2020 at 11:38 AM
How can I restore deleted data?
All data is automatically backed up daily and saved for 30 days*. In the event that any data has been unintentionally deleted it can be restored for you, pr...
Thu, Oct 18, 2018 at 1:41 PM
What is a "Client Login Misconfiguration" and how do I fix it?
This happens when a Client Profile with an active Client Login is deleted. The Client Login that was attached to the profile becomes "orphaned" so...
Thu, Oct 18, 2018 at 12:34 PM
Why can I not see Canceled visits on the Master Schedule?
At the top of the Master Schedule there is a "Show: Canceled" checkbox. If that box is unchecked, canceled visits are hidden. Checking the box wil...
Sun, Nov 25, 2018 at 8:24 PM