General FAQ

Why can't I login?
If you can't login to the system use the following list to help find what the problem could be: Wrong URL: Make sure you're logging in from eit...
Mon, Dec 17, 2018 at 2:05 PM
How can I access my data if there is an outage?
We do all that we can to prevent system outages, but we cannot guarantee that they will not occur. Typically these are brief, but in instances that they las...
Fri, Jan 24, 2020 at 11:38 AM
How can I export my data?
The system can export Excel XLS or CSV files for nearly every page, allowing you to store your data locally on your computer. This can be used to perio...
Thu, Oct 18, 2018 at 1:36 PM
How can I restore deleted data?
All data is automatically backed up daily and saved for 30 days*. In the event that any data has been unintentionally deleted it can be restored for you, pr...
Thu, Oct 18, 2018 at 1:41 PM
What does "BAD EMAIL" mean?
In order for our system to maintain a good reputation for sending emails we are proactive in preventing emails from being sent to email addresses which are ...
Thu, Nov 14, 2019 at 10:20 AM
How do I create a Shared Gallery?
STEPS ONE & TWO Click on the the Resources Menu --> Photos STEPS THREE & FOUR Select the photos you wanted to include in this shared g...
Thu, Oct 18, 2018 at 1:39 PM