Introduction
Every email and text message sent through Precise Petcare is permanently recorded. The Email/SMS Log lets you search, filter, and resend any communication so you always know what reached its destination.
SMS enabled? When SMS (text messaging) is turned on you will see three tabs at the top of the log:
• All – emails and texts together
• Email – email-only view
• SMS – text-only view
A fourth tab, Blacklist, appears automatically if any email address is blocked.
Using the Log
Navigate to Communication › Email/SMS Log (or open a client / staff profile and click the Emails tab to see that person’s history).
Search to filter by recipient, subject, or date range.
Resend a message: click the action menu at the right edge of the row and choose Resend. The portal queues the message immediately and updates its status. You can Resend to a different email address.
Delivery statuses
Sent — accepted by the mail server but not yet opened.
Open — the recipient viewed the message. Click Open to see the timestamp.
Bounce — the server rejected delivery. Click Bounce for details. The address is placed on a 7-day blacklist; further attempts show as Rejected.
Complaint — the recipient marked the mail as spam. Future messages may be diverted to their spam folder.
Rejected — the address is still in its 7-day blacklist period after a bounce; click for the rejection log.
Blacklist management
The Blacklist tab lists addresses currently blocked because of bounces.
To restore an address, click Delete on that row. The block is removed instantly and future messages will deliver as normal.