Every physical key needs its own record on Profiles › Keys. Create the record, assign a Key Code, and the portal tracks where that key is at all times.
Key Codes must be unique—the portal will warn you if you try to reuse one.
Drop-off / return scheduling – Use Schedule › Key Transfers to schedule when a key should be picked up from, or returned to, the office.
Suppress key transfer notifications – Toggle Key Transfer Notices at Business Settings › Pet Sitters & Journals.
Clients without keys – Edit the client's profile and set Uses Keys to No so the portal does not alert you that they don't have a key on file.
Allow Sitters to Handle Their Own Keys
You can let sitters record pickups and returns themselves and skip the Key Transfers page:
Open Business Settings › Pet Sitters & Journals.
Enable Pet Sitters can Pickup and Return keys themselves.
What changes when that switch is on?
Schedule › Key Transfers disappears—activity is logged directly on Profiles › Keys.
Sitters see Pickup and Return buttons for keys for their clients; each click updates the key’s location for managers.
Need a sitter-side walkthrough? Share Sitters: Keys & Home Access in the Pet Sitter Manual.