Spam prevention rules dictate that the sending address of emails sent by the system must use a domain that we control. This means that if you use Gmail, Yahoo or a similar service for your email it's not acceptable for our system to "spoof" your email address when sending messages.
Our solution is to give you your own system-based email address that will be used as the Sender address for all emails that are sent by your site. This email address will use the preciseemail.net domain. So if your Precise Petcare URL was dogwalkers.petssl.com your new sending email would be dogwalkers@preciseemail.net.
We emphasize the word Sender because your true email address (set at Communication > Communication Options > Site Email Address) will still be used as the Reply-To address.
Let's say the true email of the example above was bestdogwalkers@gmail.com. Emails would use the Sender address of dogwalkers@preciseemail.net and a Reply-To of bestdogwalkers@gmail.com, meaning that when someone clicked reply it would be addressed to bestdogwalkers@gmail.com.
In addition, we've setup your new preciseemail.net address to forward to your true email address in case someone mistakenly sent an email to that address. To finish the example, emails sent to dogwalkers@preciseemail.net would forward to bestdogwalkers@gmail.com.
To recap:
- Your site sends email using YOUR_PETSSL_DOMAIN@preciseemail.net
- Replies will be sent to your true email address, not the YOUR_PETSSL_DOMAIN@preciseemail.net address
- If someone did send direct email to the YOUR_PETSSL_DOMAIN@preciseemail.net address, it will be automatically forwarded to your true address